Our Services
From authoring to automation, we provide the expertise to optimize your content operations — so your documentation ships on schedule, stays consistent across every channel, and gives your AI clean, structured source to draw from.
Expert Services Across the Content Lifecycle
From the first word written to the last pixel published, our team of information architects, XML engineers, and publishing specialists provide hands-on expertise at every stage.
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Technical Writing & Content Development
Professional authoring using Simplified Technical English (ASD-STE100), topic-based methodology, and minimalist principles. We write API references, user guides, install guides, release notes, and UX copy.
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Structured Content Strategy
Information Architecture (IA), taxonomy design, reuse models (conref, conkeyref, warehouse topics), and content governance frameworks that reduce redundancy by 40–60%.
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DITA Engineering
Specialization, constraints, SubjectScheme maps, and custom DITA-OT plugin development. We build the information model that fits your product, not the other way around.
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Publishing Engineering
Custom DITA-OT PDF plugins (XSL-FO), responsive HTML5 themes, EPUB generation, and batch publishing automation via Jenkins, GitHub Actions, or Azure DevOps pipelines.
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CCMS Services
Post-implementation administration, Tier 2/3 helpdesk, schema updates, performance tuning for XML databases with 1M+ objects, onboarding, and orphan topic cleanup.
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System Integration
Connecting your CCMS to JIRA, Git, Salesforce, Zendesk, PLM, and PIM systems. We build REST API middleware, webhooks, and event-driven connectors.
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XML & Schematron Engineering
XSLT 2.0/3.0 transformations, Schematron business-rule validation, DTD/XSD specialization, and custom checkstyle rules for naming conventions and metadata enforcement.
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Engagement Models
The right engagement model isn’t a property of the client —
it’s a property of where the work is in its own lifecycle.
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Statement of Work
Project-Based
Fixed scope, fixed fee, defined endpoint, with explicit acceptance criteria. The default shape for IA refactors, migration programs, and CCMS implementations.
Best when you have a clear, bounded deliverable and a firm deadline, and procurement wants a fixed price.
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Order Form (under your MSA)
Staff Augmentation
Embedded senior specialists working to your plan, on your timelines — time-and-materials, as short as 3 months or as long as 5+ years.
Best when you have the strategy and need execution capacity, or hiring is frozen but contracting isn’t.
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Service Level Agreement
Managed Services
Your CCMS and publishing pipelines operated for you — administration, governance, Tier 2/3 support. SLA-bounded and recurring.
Best when the architecture is stable and the work has shifted from building to operating.
Illustrative. Actual durations and transitions vary per engagement — some clients skip a model, some stay in one indefinitely, some run two in parallel. The pattern is the point, not the timing.
Sample Content Assessment
Tell us about the work — what you need authored, engineered, or operated. We'll recommend the service and engagement model that fit and return a representative scope so you can see exactly what an engagement looks like.
Submit a sample →