Automotive & Transportation Information Systems
Service information, diagnostics, and in-vehicle content delivery for OEMs and Tier-1 suppliers — where documentation accuracy directly affects repair quality and recall compliance. Plus aviation, rail, and maritime service documentation under bounded-scope engagements where the same engineering discipline applies.
The Software-Defined Vehicle
Modern vehicles are software platforms. The Owner's Manual is no longer a printed booklet — it is an in-car app, a voice assistant response, an AR overlay for technicians, and a responsive web portal, all generated from the same structured source.
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Service Information (SI)
We link Diagnostic Trouble Codes (DTCs) to specific repair procedures at the metadata level. A technician scans the OBD-II port, the diagnostic tool reads the fault code, and the system retrieves the exact DITA topic — complete with torque specs, wiring diagrams, and part numbers — for that specific fault on that specific model year.
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VIN-Specific Owner's Literature
Each vehicle's build configuration (VIN data) determines its documentation. If the build sheet includes "Panoramic Sunroof," the owner's manual includes the sunroof chapter. If not, it is excluded. This produces tailored, accurate documentation for every individual vehicle — not a generic manual padded with irrelevant content.
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Augmented Reality (AR) Delivery
Semantic tagging of repair procedures enables AR overlays. Structured metadata (bolt location, torque sequence, component ID) allows AR glasses or tablet cameras to project step-by-step instructions onto the physical engine bay, guiding the technician's hands to the exact component.
Multi-Channel Automotive Publishing
Automotive content must reach dealers, technicians, owners, and regulatory bodies through different channels — from dealer management systems to in-vehicle infotainment screens.
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Safety Recall Management
When a safety recall is issued, the affected repair procedure must be published to every dealer within hours — not weeks. Our publishing pipeline pushes recall-specific content to dealer portals, generates NHTSA-compliant notification letters, and updates the in-vehicle system simultaneously.
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API-Driven Content Delivery
Headless content APIs serve structured topics to dealer diagnostic tools, mobile service apps, and in-vehicle infotainment systems. Content is delivered as JSON-LD with semantic metadata — not as rendered pages — enabling each client application to present information in its native format.
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Multi-Language & Market Variants
A single vehicle platform may be sold in 40+ markets with different regulatory requirements, measurement systems, and languages. DITA profiling manages market-specific variations (EU safety standards vs. US FMVSS), while component-level translation ensures consistency across all 40 localized publications.
VIN-Specific Publishing Workflow
The operational arc from VIN configuration to published output — five gated stages, each deriving vehicle-specific content from the build sheet.
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Build Data
Receive VIN configuration as XML from manufacturing
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Map Resolution
Match VIN options to DITA map filter conditions
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Topic Selection
Resolve applicable topics and exclude non-matching content
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Assembly
Merge selected topics with shared boilerplate and legal text
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Publish
Generate in-car HTML5, print PDF, and dealer portal output
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Free Automotive Content Assessment
Share a sample service manual chapter or owner's guide section. We'll analyze VIN-filtering potential, identify reuse opportunities across model lines, and map the path from static PDFs to a structured, multi-channel content architecture. No commitment required.
Submit a sample →