CCMS as the operating system for content. CI/CD for content as what makes structured authoring pay back daily. Faster publishing, fewer manual steps, less drift between source and output across every format.
72%
Translation cost savings downstream of single-source publishing
90%
Fewer support escalations when the CCMS launches with author training
Publishing speed measured as commit-to-deploy time across PDF, HTML5, and EPUB outputs. Translation savings and support reduction are first-year effects post-rollout, contingent on the rollout including author training and governance handover.
From quarterly publishing because the manual chain is too painful, to per-merge releases because the pipeline runs without intervention. The 60% faster claim is operational, not marketing — it's the time between a content change being committed and the published output being live across every format.
An IXIASOFT implementation for a global manufacturer.
DITA-OT pipeline emitting branded PDF, responsive HTML5, and EPUB on every merge to main. Containerized build cut wall-clock time from four hours to twelve minutes. Translation pipeline integrated against the same content; per-release localization cost dropped proportional to the reuse rate.
A Tridion Docs rollout for regulated authoring.
Workflow design with role-gated approvals, audit-trail metadata, and a custom Schematron rule set that fires before publication. Authors trained in three cohorts over six weeks. Six months post-go-live, no shadow Word documents in the regulated workflow.
Anonymized for client confidentiality. Specific scope, contract details, and named outcomes available under appropriate NDA channels.
WHEN CCMS IMPLEMENTATIONS FAIL
The Gartner-ratio CCMS abandonment is real: workflows that fight authors, publishing chains that break under load, vendor lock-in without an exit strategy, configurations that nobody internal can maintain. The pattern: implementation treated as an event rather than a discipline; enablement treated as an afterthought rather than a parallel work stream.
Your last CCMS demo was 18 months ago and nothing has changed since.
Platform selection has stalled because the content model wasn't finalized first. The path forward isn't another demo — it's resolving the architecture work the platform decision was supposed to follow.
Authors are still using Word as a side-channel.
The CCMS configuration is fighting the workflow, not supporting it. Usually it's permissions, branching, or review-cycle design — not the platform itself.
Your publishing chain still includes a human running an Antenna House command.
It's a build artifact, not a manual step. Until the publish runs in CI on every merge, the savings the structured content was supposed to produce don't compound.
Your CI pipeline doesn't have a 'publish docs' step.
Publishing is being treated as an event, not a discipline. Engineering ships every two weeks; docs ship every quarter; the gap is where errata and outdated PDFs accumulate.
Submit a 20-page sample. We'll return a CCMS-fit assessment — which platforms fit the content profile, which configuration decisions matter most, and what an implementation roadmap would look like. Two business days, no obligation to proceed.
Submit a sample →