Challenge and approach
The challenge
A growing consulting practice needed a comprehensive, hands-on DITA training program that could serve three distinct audiences — technical writers, software engineers, and content strategists — with different learning paths, difficulty levels, and time commitments. Existing materials were scattered across Markdown files, slide decks, and tribal knowledge with no reuse, no metadata, and no structured publishing pipeline.
The approach
We designed a 10-part bookmap architecture covering the full content lifecycle: from 'Why Intelligent Content Matters' through authoring, information architecture, metadata enrichment, publishing automation, DITA-OT development, XSLT customization, and AI pipeline integration. Every topic was formally typed (concept, task, or reference), enriched with 10+ metadata fields, and validated against a controlled vocabulary subject scheme.